Privacy Policy

Last updated: November 03, 2023

1. INTRODUCTION

Faith Wireless ("Company" or "We") respects your privacy and is committed to protecting it through this policy and in accordance with applicable law. Please read this policy carefully to understand our practices regarding your information and how we will treat it. If you are in any doubt regarding the applicable standards, or have any comments or questions about this policy, please contact us at the contact details in Section 17 below.

This policy describes how we may collect, use, and disclose the personal information that you provide to us when you interact with our website (our “Website”), our mobile and desktop software or applications (the “Apps”), and any other service or electronic communication with us (collectively referred to as “Services”). This policy also describes how to exercise your privacy rights under applicable state laws. If you do not agree with our policies and practices, you may choose not to use our website or our Services. By accessing or using this Website or our Services, you agree to this privacy policy.

Finally, this policy may change from time to time (see Changes to Our Privacy Policy in Section 16 below). Your continued use of this Website or our Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. CHILDREN UNDER THE AGE OF 13

Our website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

3. INFORMATION WE COLLECT ABOUT YOU

We may require basic information which identifies you as an individual ("Personal Information"), such as your name, postal address, email address, and phone number, to transact business with you as our customer. We will only use this Personal Information for the purposes of providing information which you have requested, fulfilling business transactions, or for other purposes set out in this policy.

We may also collect Personal Information indirectly from third parties, such as our business partners or third-party providers of marketing lists.

We may collect the following information from consumers:

  • Name.
  • Postal address.
  • E-mail address.
  • Telephone number.
  • Geolocation.
  • Unique device identifier (such as an IMEI or ICCID number).
  • Current carrier account number and pin.
  • Social media manages basic social media account information when you interact with us through social media.
  • Another identifier by which you may be contacted online or offline.
  • Information necessary to complete a business transaction, such as your credit card number, payment details, and payment history.
  • IT information required to provide access to systems and networks, such as IP addresses, device IDs, log files, and login information and information about your web browser.
  • Commercial Information. When you engage in transactions with us, we create records of goods or services purchased or considered, as well as purchasing or consuming histories or tendencies.

4. HOW WE COLLECT YOUR INFORMATION

4.1 Information You Provide to Us

The information we collect on or through our website or from your use of our Services may include:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our Services, posting material, or requesting further services.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our website and of the fulfillment of your orders.
  • Your search queries on the Website.
  • Your use of our Service.

4.2 Information from Automatic Data Collection Technologies

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, devices, browsing actions, and patterns, including:

  • Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer (or other electronic device) and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). This Website does not respond to web browser signals and other similar mechanisms and “do not track” requests.

The information we collect automatically may include personal information, and we may maintain it or associate it with non-personal information we collect in other ways or receive from third parties. This helps us to improve our website and to deliver a better and more personalized service, allowing us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our website according to your interests.
  • Speed up your searches.
  • Recognize you when you return to our website.

4.3 Information from Other Sources

We obtain information from third-party sources, which may include:

  • Third-party data suppliers from which we purchase demographic data to supplement the data we collect.
  • Social networks when you reference our Services or grant permission to the Company to access your data on one or more of these services.
  • Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities; and
  • Publicly available sources such as open government databases or other data in the public domain.

5. THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

6. HOW WE USE YOUR INFORMATION

We disclose the Personal Information listed in Section 3 of this policy for our business purposes. We may use and/or disclose the Personal Information we collect for the following business purposes:

Provide Services:

  • Establish and administer your customer account, including conducting billing and invoicing, and sending you service messages about your customer account.
  • Authenticate access to your customer account.
  • Perform maintenance and operations, including management of the network and devices.
  • Provide technical support and assure quality of customer service interactions.
  • Facilitate hardware and software upgrades for devices and systems.
  • Enable your participation in surveys, sweepstakes, contests, and promotions.
  • Enable your participation in community forums.

Communicate with You:

  • Respond to your inquiries.
  • Personalize communications.
  • Send you service-related announcements.
  • Send you information about matters that align with our Mission Statement (including issue alerts, get out the vote notices, and invitations to special events).

Make Improvements to Our Services:

  • Identify and develop new products and services.
  • Improve the design of our Services.
  • Understand how our Services are used.

Provide Recommendations and Deliver Relevant Advertising:

  • Offer products, programs, or services that may be of interest to you.
  • Market our Services.
  • Deliver more relevant advertising.

Investigate Theft or Other Illegal Activities and Ensure a Secure Online Environment:

  • Detect unauthorized reception, use, or abuse of our Services.

6.1 Email Policy

We use your e-mail address to communicate with you about your account, the services you are enrolled in, and special marketing offers. You may select the Unsubscribe option in the email to opt out from future non-account related communications.

6.2 Text Messaging/Call Policy

By providing us with your contact information, you give express permission for us to contact you on your device about your account. Message and data rates may apply. Text “stop” to any promotional text to opt out of non-account-related text messages.

6.3 User-Generated Content

User-Generated Content is any content you create or own, which you post or otherwise provide to us for the purpose of sharing it publicly.

6.4 Location Based and 911 Services

We may use your location information to allow emergency services to locate your general location.

7. DISCLOSURE OF YOUR INFORMATION

We may disclose Personal Information as described in this privacy policy or to fulfill the purpose for which you provide it, for any other purpose disclosed to you when you provide the information, or otherwise with your consent.

8. THIRD PARTY WEBSITES

Our website may provide links to other third-party websites where data privacy practices may differ from those of the Company.

9. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the Personal Information you provide.

10. ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into your account. You may also send us an email to request access to, correct, or delete any personal information that you have provided to us.

11. EXERCISE YOUR RIGHTS UNDER U.S. PRIVACY LAWS

Depending on where you live, you may have rights related to your Personal Information, including the right to know what personal information we collect and the right to request deletion.

12. OTHER CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law provides you with additional data protection rights.

13. SENSITIVE PERSONAL INFORMATION

Your Sensitive Personal Information is Personal Information that reveals certain details about you.

14. DATA SECURITY & RETENTION

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access.

15. CROSS BORDER TRANSFER AND GDPR DATA PROTECTION RIGHTS

We may need to transfer Personal Information to countries other than those in which the information was originally collected.

16. CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page.

17. CONTACT INFORMATION

To ask questions about this privacy policy and our privacy practices, or to make a complaint about our data handling practices, contact us at: +1.888.392.5560 , Sales@airespringwireless.com

Privacy Notice for California Residents

Last Updated: September 8, 2023

18. INTRODUCTION

The California Consumer Privacy Act (CCPA) provides California residents with additional data protection rights.

19. INFORMATION WE COLLECT

We may require information which identifies you as an individual ("Personal Information"), such as your postal address, name, email address, and phone number, to transact business with you.

20. EMPLOYMENT INFORMATION

If you apply to work for us, we process Personal Information about you and your professional experience.

21. USE OF PERSONAL INFORMATION

We used the Personal Information we collected in the last 12 months for various business purposes.

22. SHARING PERSONAL INFORMATION

We may disclose your Personal Information to a third party for business purposes.

23. YOUR RIGHTS AND CHOICES

The CCPA provides California residents with specific rights regarding their Personal Information.

24. EXERCISING YOUR RIGHTS

To exercise your rights, please submit a verifiable consumer request to us by emailing us.

25. OTHER CALIFORNIA PRIVACY RIGHTS

California’s Shine the Light law permits users of our Websites and Apps that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes.

26. CHANGES TO OUR CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

Faith Wireless reserves the right to update this Notice at any time without notice to you.

27. CONTACT INFORMATION

If you have any questions or comments about this Notice, please contact us.